How can I place an order for Udewater products?
You can place an order directly on our website or by calling our customer care line. Simply select your preferred water size, add it to your cart, and follow the checkout steps.
Do you offer same-day delivery?
Yes, we offer same-day delivery in selected locations for orders placed before 12 noon. Orders after that will be delivered the next day.
What areas do you deliver to?
We currently deliver to major cities and towns within our service regions. You can use our "Locate a Store" page to check if we deliver to your area.
Is there a delivery fee?
Delivery fees depend on your location and order size. Some areas qualify for free delivery on bulk orders.
What should I do if my order is late or incomplete?
Please contact our customer service team immediately with your order number so we can resolve the issue as quickly as possible.
Do I need an account to order from Udewater?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy faster checkout.
How do I create an account?
Click on the "Sign Up" button on our website, fill in your details, and verify your email address.
I forgot my password, what should I do?
Click on "Forgot Password" on the login page, enter your registered email address, and follow the instructions sent to you.
Can I update my account details?
Yes, log into your account and go to "Account Settings" to update your name, phone number, or delivery address.
Is my personal information safe?
Yes, we take data privacy seriously and use secure encryption methods to protect your information.
